1. Information We Collect
BC.GAME collects personal data in order to provide you with an optimal gaming experience, ensure compliance with legal requirements, and improve our platform. The types of information we collect include:
a. Personal Identification Information
When you register on BC.GAME, we may ask for personal information such as:
- Full Name
- Email Address
- Date of Birth
- User ID and Password
- Phone Number (optional)
- Country of Residence
b. Transaction Information
To process your deposits, withdrawals, and rewards, we collect:
- Cryptocurrency wallet address
- Transaction history (deposits, withdrawals, bets, etc.)
- Payment method details
c. Device and Usage Data
We may automatically collect information about your device, browser, and usage of our platform to enhance your experience and troubleshoot any technical issues. This includes:
- IP Address
- Browser type and version
- Device type and operating system
- Session time and pages visited on BC.GAME
- Referring website or source
d. Cookies and Tracking Technologies
BC.GAME uses cookies and similar technologies to improve site functionality, monitor site performance, and enhance user experience. These technologies help us track:
- Your preferences and login status
- Your interactions with our website and games
- Marketing campaigns and advertisements
You can manage cookies through your browser settings, but please note that disabling cookies may affect certain features on BC.GAME.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- Account Management: To create and manage your BC.GAME account, including verification of age and identity.
- Transaction Processing: To process your deposits, withdrawals, and gaming-related transactions, and to ensure the security of financial operations.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you encounter on our platform.
- Improvement of Services: To improve the performance, security, and features of our platform, ensuring an optimal user experience.
- Marketing and Communication: To send you updates, promotional offers, and important notifications about your account, services, or games.
- Legal Compliance: To comply with applicable laws, regulations, and gaming licenses, including age verification and anti-money laundering (AML) requirements.
3. Data Security
BC.GAME takes the security of your personal data seriously. We implement a variety of security measures to protect your information, including:
- Encryption of sensitive data, such as passwords and transaction details.
- Secure server infrastructure to safeguard your personal and financial data.
- Regular security audits and compliance checks to identify and mitigate potential risks.
Despite these measures, no online service can guarantee 100% security. We encourage you to take appropriate steps to protect your account, such as using strong passwords and enabling two-factor authentication (2FA) where available.
4. Data Sharing and Disclosure
BC.GAME respects your privacy and does not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:
- With Service Providers: We may share your information with trusted third-party service providers who assist in operating our platform, such as payment processors, customer support, and analytics providers.
- For Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena or court order, or to comply with legal obligations related to anti-money laundering (AML) and know your customer (KYC) regulations.
- In Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity as part of the transaction. We will notify you of any such changes in our privacy practices.
5. Your Rights Regarding Your Data
As a user of BC.GAME, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You can update or correct any inaccurate or incomplete personal information.
- Deletion: You may request the deletion of your personal data, subject to applicable laws and retention requirements.
- Opt-out of Marketing: You can opt out of receiving promotional emails and other marketing communications by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.
To exercise these rights, please contact us through our support team.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal and regulatory obligations. Once your data is no longer needed, we will securely delete or anonymize it, unless we are required to retain it for longer periods due to legal or regulatory requirements.
7. Changes to This Privacy Policy
BC.GAME reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your privacy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your data is handled, please contact us:
- Email: [email protected]
- Help desk: https://help.bc.support/en/
- Address: Sea Urchin Street #2, San Pedro, Ambergris Caye, Belize
Thank you for trusting BC.GAME with your personal information. We are committed to providing a secure, enjoyable, and transparent gaming experience for all of our users.